1st Line Infrastructure Reliability Engineer

Objectives of position:

This position will help us in constant support and monitoring of the existing IT infrastructure. We are looking to enhance our capabilities related to Classic and Cloud Infrastructure by building 24/7 Global Infrastructure Reliability Team.

The Infrastructure Reliability Engineer should have a good familiarity with modern infrastructure monitoring tools, should have experience in logs reading and root cause analysis. The person in this position should be familiar and have general understanding of VMware, AWS, Windows, Linux and Network technologies.

Essential functions:

• Monitoring (CheckMK) and log analysis with classic infrastructure (VMware based) and cloud platforms (AWS, Azure) and network (Fortinet, Cisco)
• Proper triage of all alarms from monitoring and appropriate creation of incident tickets
• Act as 1st line support for all incoming infrastructure incidents
• Constant monitoring of all infrastructure tickets queues to classify and assign severity of all issues
• Basic troubleshooting infrastructure issues, service incidents, performance, and availability issues
• Close cooperation with 3rd party service providers
• Close cooperation with 2nd Line Infra Reliability Engineers, with SOC and Service Desk
• Creation of shift activity reports
• General reporting and RCA documentation
• Other duties assigned by supervisors
• Follow ISMS/ISO 27001, ISO20000, ISO14000 procedure, policies, and company regulations
• Other duties as assigned by IT Manager & Direct Manager

Knowledge, skills and abilities required to fill the job:

• 1+ years experience working as a Infrastructure Engineer or NOC Engineer or similar role
• Familiar with alerting and monitoring tools (CheckMK)
• Familiar with VMware, AWS, Windows, Linux and Network technologies
• Understanding ITIL framework and service management
• Experience with ticketing platforms
• Analytical, problem-solving, and troubleshooting skills
• Familiar with incident reports
• Strong communication skills internal customer focus
• Fluent in English, German is a plus

Work in shift: Mon-Tue (22h - 7h30), Fri (6h30-16g18), Sat, Sun (13h12 - 23h)

What are you waiting for Join our international team today!

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care for you and your family,

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes:

By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.