Account Manager

Responsibilities

• Manage multiple clients/projects and deliver sustained profit margin.
• Manage and train Account Executive teams to execute day-to-day operations from briefing, planning, pitching, executing, reporting and billings.
• Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight.
• Drive client retention, renewals, upsells and client satisfaction.
• Report to the Account Director and CCO.

Qualifications

• Excellent listening, negotiation and presentation abilities
• Strong analytical, problem solving, campaign/ project management & team development skills
• Superior verbal and written communication skills in English, as well as interpersonal, organizational, and time management skills
• Proactive attitude and the ability to multi-task and set/meet aggressive deadlines
• Education and Qualifications
• BA of Marketing/ Business Administration/ Sales or relevant field
• 5+ years experience in Customer Success and/or Account Management