Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.
Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.
About the role:
We are seeking a highly motivated and experienced AR/AP Analyst to join our dynamic team. In this role, you will be responsible for end-to-end billing and payment operations for Momos. Your goal will be to help Momos structure their billing & payment operations, oversee invoicing & collections operations, and regularly provide management updates on the health of accounts receivable. The ideal candidate will have at least 2 to 5 years of relevant experience in Billings, payment ops or accounting.
Key Responsibilities:
- You will structure the invoicing process to ensure that invoices are sent on time and accurately. You will also ensure that it captures all nuances of the sales deal design and ensure a smooth payment process for our customers. This includes new deals, upsells, downsells, renewals, and churns.
- You will work closely with finance, product, customer success, and sales teams to ensure timely collections of customer payments & track this in a seamless manner.
- You will ensure that the invoicing, payment experience, & collection process is streamlined across different geographies.
- You will provide recommendations on managing our receivables and cash flow efficiently.
- Maintain accurate customer and product data in the billing system. Work closely with software providers like Stripe, Chargebee, and Upflow to set up billing processes & reminders to automate the process flows.
- You will respond to customer inquiries regarding billing, invoices, and payment options & resolve any issues relating to billing
Requirements
- 2 - 5 years of proven billings or account receivables experience preferably in B2B Software companies.
- Strong operator mindset and a track record of tackling challenging scenarios ensuring the billing function works like a clockwork.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
- Ability to work independently and remotely, managing multiple tasks and priorities with ease.
- Familiarity with Stripe & other payment software and relevant tools
- Passionate about working with customers and dedicated to exceeding their goals.
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
Cultural Values
- Mission-driven and fast-paced, entrepreneurial environment
- A collaborative and flat company culture
- Comprehensive private health insurance
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
- Cross-cultural team bonding/networking
- Love Food Join our Team!
Equal Opportunity
Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.
