What's the job
As Assistant Human Resources Manager, you'll make sure our employees are enabled and empowered through HR programmes in your hotel. You'll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Your day-to-day
People
- Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend or initiate any HR elated actions where needed
- Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes.
- Participates in the ICHG Management Development and Succession Planning process by recommending candidates as appropriate.
- Serves as a member of the Trade Union negotiating team and actively participates in the establishment of Trade Union agreements.
- Oversees the implementation and administration of Union agreements.
Guest Experience
- Assists the Human Resource Director, where appropriate, in the development and preparation of the Hotel's Strategic Plan, Marketing Plan and Goals Programme
- Prepares and submits periodic reports for management's use in accordance with Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.
- Maintains effective communications at all levels of management and staff.
- Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reach the highest possible levels.
- Counsels hotel personnel as needed in areas such as career planning, training and development, employeepersonal relations and legal issues related to personnel.
- Participates in developing and implementing programmes to ensure employee security and safety.
- Ensures all staff are aware of company benefits and make these available.
Financial
- Help create the department's annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on manning/labour costs, salary and benefits related (accommodation, transport, healthcare.ect)
- Mitigate financial risks associated with employee relations issues
- Identify and analyse local compensation and benefits practices to ensure financial competitiveness.
Responsible Business
- Familiarizes and enforces the IHG HR framework including systems of:
- Interviewing and Recruitment
- Induction and orientation
- Training and Development
- Performance Appraisal
- Employee Administration
- Succession
- Familiarizes and enforces local HR policies and procedures.
- Liaises with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community.
- Manages Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices.
- Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality.
- Maintains control of Pension plans and safeguards both Company and staff interests. Ensures that all Government Regulations are adhered to.
- Ensures that all staff abide by the hotel dress codes and hotel rules.
- May also serve as manager on duty (MOD) on request.
- May assist with other duties as assigned by management
What we need from you
Education: Bachelor's degree or Diploma in Human Resources or Business Administration
Service years in the field : 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience
Service years in supervisor/manager level: 1-2 years preferred
Knowledge and skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Knowledge of Local Labour and Employment Regulations.
- Proficient in the use of Microsoft Office
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- Good writing skills
Language: Fluent in both Vietnamese and English
