Manage and develop a portfolio of long-tail key accounts (up to 100) as well as a group of onsite and offsite BPO team in the Vietnam market, focusing on increasing customer engagement, retention, and revenue growth.
Report management and progress measurement
Implement sales strategies to achieve quarterly and annual sales targets, ensuring a high level of customer satisfaction and loyalty.
Conduct market research and analysis to identify new business opportunities and potential account expansion within the long-tail segment.
Collaborate with cross-functional teams, including marketing, supply chain, and customer service to ensure seamless account management and address customer needs effectively.
Regularly review account performance, identifying areas for improvement and implementing corrective actions to optimize account performance.
Job Requirements
Bachelor's degree in Business Administration, Marketing, or a related field.
4 years or more of experience in BPO management, preferably in e-commerce or retail, with a proven track record of achieving sales targets and manage BPO team
Data analytics
Ownership and Responsibilities
Solid understanding of the Vietnam e-commerce market and the long-tail customer segment.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Self-motivated with a strong drive for results, able to work independently and manage multiple tasks in a fast-paced environment.
Fluent in Vietnamese and English, both written and spoken.
