MAIN SCOPE AND PURPOSE:
Responsible in taking orders correctly and delivered in a timely manner. Preparation of a variety of drinks and cocktails consistently in high quality. Assure great customer engagement by being enthusiastic and assist them in decision-making. Also, ensure that they are having a great time and experience, and take corrective actions when necessary. Perform regular cleaning activity to meet the highest sanitary standards and workplace hygiene.
Main duties and responsibilities:
- Greeting guests and presenting them with a menu in a friendly and timely manner
- Implementing alcohol awareness; knowing when to stop serving customers, checking for identification as to not serve minors, keeping an eye on customers and thinking ahead regarding their level of intoxication and alcohol consumption.
- Informing guests about special items and menu changes / availability
- Assisting guests with recommendations, taking into consideration their preferences and our most profitable items
- Correct and consistent quality in preparation of drinks
- Checking with customers to make sure they are enjoying their drinks and taking appropriate action to correct any problems
- Maintain consistent and excellent standard of cleanliness in all aspects of the bar
- Performing regular control and maintenance of items for smooth operation
- Maintain and replenish stock levels by placing timely orders
- Maintain personal hygiene and grooming standards
- Ability to deal with and correctly respond to customer complaints
- Attend all scheduled training and development sessions
- Follow and apply procedures, lessons, and information learned during training
- Collect reviews and likes for Facebook and TripAdvisor
Health and Safety
- Proactively support the Company's health and safety agenda.
- Ensure all team members are aware of their Health and Safety responsibilities as required by the company Health and Safety Policy, monitor compliance with procedural requirements.
- To be aware of and comply with safe working practices as laid down under the Health and Safety policy as applicable to your place of work, including awareness of any specific hazards in your Workplace.
- Ensuring the wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory and ensure this is applied across all departments where applicable.
- Report any defects in the building, plant or equipment according to hostel procedures.
- Ensure that any accidents to team members, guests, customers or visitors are reported immediately in accordance with correct procedures and ensure awareness of these procedures across the division.
- Attend Statutory Fire and any relevant Health and Safety training, be fully conversant with and abide by all rules concerning Fire and Health and Safety. Be vigilant in ensuring this is managed effectively across the operation.
- To be fully conversant with all Risk Assessments for your departments, COSHH Regulations, Fire and Bomb Procedures and ensure the team are up to date and proactively manage their responsibilities in these areas.
- Be ready for company audits and ensure remedial actions are followed, presenting financial costings and project plans where required.
