Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers companion to discover inspiration.
*** SCOPE OF WORK
Leadership and Team Development:
- Inspire, mentor, and lead a high-performing team to achieve sales targets and deliver outstanding customer service.
- Maintain the brand's standards of excellence by setting clear expectations and providing constructive feedback.
- Identify individual and team training needs. Partner with Trainers to implement training programs to enhance the team's product knowledge, sales techniques, and customer service skills.
- Foster a culture of excellence, collaboration, and continuous improvement by recognizing and rewarding high performance.
- Conduct regular performance reviews and create personalized development plans for team members.
- Attract and recruit the best talent available in the market through networking and scouting.
Sales and Performance Management:
- Drive sales performance through strategic planning, goal setting, and coordinate with office supporting team to orchestrate the full execution at boutique level that drive traffic, sales, and client KPIs
- Market & Sales data expert to identify trends, opportunities for growth, and areas needing improvement by Metier/ by Sales Staff.
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
- Make recommendations for store renovations or upgrades in order to increase sales and market share.
Customer Experience:
- Foster a welcoming and luxurious environment by ensuring the store ambiance reflects Herms brand values.
- Train staff to provide personalized attention to every customer, ensuring a memorable and unique shopping experience.
- Address customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.
- Implement customer service best practices, including follow-up communications and partner with CRM team to promote client relationship building programs, to exceed client expectations.
- Utilize feedback to continuously improve the customer experience and identify opportunities for enhancement.
Client Relationship Management:
- Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
- Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
- Utilize CRM tools to track and manage the client relationship building assignment of the team.
- Closely follow up all client KPIs.
Operational Excellence:
- Oversee daily store operations, ensuring efficiency and adherence to Herms standards.
- Manage inventory effectively, including ordering, receiving, and conducting regular stock checks to prevent shortages or overstock situations.
- Ensure visual merchandising aligns with Herms guidelines and enhances the overall shopping experience.
- Maintain the store presentation to the highest standards, including cleanliness, organization, and display aesthetics.
- Streamline processes to enhance operational efficiency.
- Develop and manage staff schedules to ensure optimal coverage and efficient use of resources.
- Implement risk prevention measures, including stock loss prevention, safety protocols, and other potential risk related to invoicing, payment handling
- Full Profit and Loss responsibility for the store.
- Review and submit sales and operational reports to management in adherence to company's KPIs and policies
Compliance and Standards:
- Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Herms brand.
- Address compliance issues promptly and implement corrective actions as necessary.
*** REQUIREMENTS:
- High level of integrity, attention to detail, open minded and problem-solving skills.
- At least 10 years experience in luxury retail management, preferably with a high-end fashion brand.
- Exceptional leadership and interpersonal skills, with a track record of building and motivating teams.
- Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions.
- Outstanding customer service skills, with a passion for creating exceptional shopping experiences.
- Excellent communication and organizational skills, with the ability to manage multiple priorities.
*** WHAT WE OFFER:
- Competitive salary packages with fixed 13th-month salary and performance bonus.
- Premium health care insurance for self and family.
- Annual performance review.
- Sponsored sports activities.
- Training section and rotation opportunities within subsidiaries.
- Discount for Group's products.
- Professional and creative working environment with up-to-date equipment.
