Client Success Executive

Talent Brand is seeking a qualified Client Success Executive to manage client accounts and facilitate the exchange of information from the time a client first initiates a request until that project is live and the results are collated. An ideal candidate will be trusted to quickly grasp each client's goals and make use of the resources of our team to build the most effective project.

Key Responsibilities

Develop and maintain strong relationships with current clients to ensure satisfaction with our services in each project.

Explore new scope & new business opportunities from current clients.

Take responsibility from project briefing to planning and presenting to clients.

Manage project execution, work with internal team to pursue client's agenda with their insight and passion in standard quality.

Contact and manage suppliers in case of necessary for running campaign.

Prepare contract and the liquidation and acceptance, as well as manage payments from clients.

Review all outputs to make sure they meet cost / schedule / quality requirement from client and give feedback accurately to team members.

Making report to reflect project progress including risks, benefits, KPIs achievement to Clients and company.

Other tasks assigned by Client Success Manager

Skills and Qualifications

Min 1-2 years of experience.

Positive attitude, creative thinking, good problem solving skills, trend updating.

Teamwork, calm, eager to learn, high responsibility, ability to work under pressure, project management and customer care skills.

Excellent in communication skills (English & Vietnamese).