Company Overview:
International SOS (www.internationalsos.com) is the world's leading medical and travel Security Risk Services Company. We care for clients across the globe, from more than 1,000 locations in 90 countries. Our expertise is unique: More than 11,000 employees are led by 1,400 doctors and 200 security specialists. Teams work 24/7 to protect our members. We pioneer a range of preventive programs strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.
Position Overview
The Coordinating Nurse provides nursing support to the 24-hour alarm center combined with the running of medical evacuations and transport of patients.
Key Responsibilities
- Demonstrate an understanding of all key clients contractual agreements.
- Provide professional telephone nursing consultations to patients and monitor the appropriateness of medical treatment.
- Obtain medical reports verbally from treating doctors to ascertain the suitability of patient's treatment and/or to coordinate the patient's needs for transport.
- Obtain medical reports from patient's doctor or local specialists to aid treatment and to assess any pre-existing issues.
- Monitor the medical aspects of evacuations and repatriations, including assessing the necessity of an evacuation and the means by which it should take place.
- Liaise with medical departments of various commercial airlines for passenger clearance. Complete medical information forms with accuracy and within required timeframes.
- Maintain open communication lines with other medical and operational team members and other International SOS Alarm Centre employees to ensure cases are effectively managed.
- Professionally document all patient case notes and details in the case management system.
- Create and update all medical actions on cases to reflect the appropriate plan of action and ensure that it is reflected in the transmission synopsis for hand over to the next shift.
- Ensure all tasks are fully up to date and completed within any given shift to reduce turnaround of all services.
- Assist non-medical staff in obtaining relevant referrals for clients upon request
- Demonstrate an understanding of the differences in the scope of services we provide for each client and confidently deal with each case type appropriately.
- Knowledge and adherence to International SOS internal policies and procedures, as well as policies and procedures outlined by our clients.
- Ensure that patient information is stored appropriately in related systems and follows the internal procedures on privacy. Patient information is not shared with other departments or externally.
- Ensure communication with clients and other Alarm Centres meets business standards. Use communal email mailboxes and templates for written correspondence.
- Work as part of a regional and on call medical roster including shift work.
Additional Responsibilities
- Perform international medical repatriations when required.
- Occasionally assist with locums in our medical clinics worldwide.
- Assist with the training of new Coordinators, Coordinating Nurses and Coordinating Doctors during the induction program when required.
- Work within and promote all International SOS policies, procedures and corporate values.
- Be aware of International SOS OH&S policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of the business.
- Undertake project work or reasonable duties as requested by direct Manager.
Skills and Requirements:
- Must have current Nurse registration in country of origin
- Registered Nurse with 5 years plus post-graduation experience
- Experience gained within accident & emergency or intensive care
- Varied international medical and/or health care system experience
- Experience in assistance, aviation, remote area medicine
- Professional written and verbal communication skills in English
- Work effectively with non-medical staff
- Present medical information to non-medical staff and clients
- Effectively balance medical needs with commercial considerations
- Professional written and verbal communication skills
- Customer/client focused
- Empathetic manner
- Confident clinical decision making skills
- Time management
- Team player
- Cultural awareness
- Computer literate
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
Should you be interested in being considered for this position, please do apply to this Job Advertisement accordingly. Alternatively, kindly share with colleagues and network!
