Country Lead (Vietnam)

This position provides an exciting opportunity to gain experience in a busy global start-up environment, and to develop an understanding of the sustainability sector. As a small team working to an ambitious Five-Year Strategic Plan, SLCP staff meets the following profile: open minded; willing and able to deliver at pace; to juggle a variety of tasks; and a team-player with the flexibility to shift priorities to meet the needs of the day.

The country lead role has mixed responsibilities including both administrative and stakeholder engagements. This position includes growth opportunities in stakeholder engagement, using your country specific knowledge and experience to carve out autonomy in your role.

Primary Duties and Responsibilities

Support to SLCP Customers:

Onboard facilities on the SLCP Gateway (in line with SLCP procedures).

Resolve queries from SLCP customers (facilities, brands, audit firms, others) via the SLCP Helpdesk (in line with SLCP procedures).

Update Gateway content and messages as well as FAQs on the Helpdesk in line with changes in the SLCP assessment process and/or system.

Contact and visit facilities in country to understand challenges and barriers to SLCP adoption and collect case studies for communication purposes.

Send out newsletters and targeted emails to increase SLCP adoption.

Work with colleagues and partners to remove customers barriers for adoption.

Proactively contribute with ideas and suggestions for improvement that benefit the SLCP Customer Journey.

Local language support:

Translate SLCP training, support and communication content to local language (to Vietnamese).

Support the organization and execution of SLCP training webinars/sessions in local language (Vietnamese).

Translation of the SLCP's Data Collection Tool.

Local stakeholder engagement:

Regular engagement with local stakeholders e.g., major adopters, brand groups, manufacturers organizations, strategic partners, to promote SLCP and support in the implementation of SLCP.

Represent SLCP locally through participation in relevant events.

Input into SLCP annual strategy

Create and deliver activities within annual Country Action Plan in line with the SLCP's annual strategy.

Keep Country Profile updates with relevant information.

Required Skills & Experience

Confident self-starter who proactively takes responsibility and initiative, and get things done.

Customer oriented and ready to go the extra mile to support the organization and its stakeholders.

Keen attention to detail with the patience and rigor to carry out tasks accurately and to a high quality.

Team player with excellent interpersonal skills who is eager to learn and open minded.

Enjoys a fast-paced, dynamic, global work environment.

Native Vietnamese speaker.

Fully proficient in the English language, including high-quality written and verbal English.

Proficient in Microsoft Office (PowerPoint in particular), online meeting tools (Zoom, Microsoft Teams).

Experienced with different types of software such as Zendesk, Google Workspace.

Education & Experience

Experience in social compliance and/or human rights programs within a facility, brand or third party audit firm (essential).

Bachelors degree (essential).

3+ years of working experience (essential).

Social compliancetraining or ISO training (desired).

Sustainability sector experience (desired).

Helpdesk experience (desired).

Employment, organization set-up and location

Part-time position with a competitive salary/compensation within a non-profit context.

Expected engagement is 50% (4 hours/day) 5 days per week, with room for flexibility within that frame: working to accommodate engagement with stakeholders and colleagues in different time zones.

Location: the position is to be primarily based in Vietnam.

The role will be part of the SLCP Customer Success team and will report to the Support Manager, and will work closely with other members of the secretariat and partner organizations.

SLCP has its own independent governance, strategically steered by a Board elected from and by SLCP signatories.

The SLCP Secretariat actively collaborates with its signatories to achieve its vision and mission. The work is guided by diverse Technical Advisory Committees (TAC), consisting of signatories.

The successful candidate will be issued a 12-month contract with the first 3 months acting as a probationary period.

Rewards & Incentives

Flexible/remote work (Vietnam based).

Working in a small, dynamic and globally operating team.

Work for a learning organization with focus on continual development including staff personal development (support and funding for training activities).

Opportunity to play a key role at the heart of a small team with exposure to and influence in all areas of the organization's work.

Part of a value-driven organization striving to create real tangible impact for workers across the world.

Part of an international team with needs-based opportunities for global travel.

Opportunity to collaborate with a diverse range of stakeholders including international organizations and UN agencies.

How to Apply

If you are interested in applying for this position, please send your CV and a covering letter to [Confidential Information] before 6^th October 2024. Please explicitly note the application for this vacancy Country Lead Vietnam in the email title.

About the Program

SLCP seeks to implement a Converged Assessment Framework (CAF) that supports stakeholders efforts to improve working conditions in global supply chains. The vision is that this will drive collaborative action and improved working conditions.

SLCP is at the start of a new ambitious 5-year strategy, which includes key pillars of relevant and effective tools enabling credible and actionable data. (Find more information on: www.slconvergence.org)

Our four core values are:

1.Rigorous: ensuring the quality of our work, the credibility of our system and the integrity of our data.

2.Impartial: inclusive and fair in our treatment ofcolleagues,supply chain actors and others committed to improving social and labor conditions,with the interests of workers at the heart of everything we do.

3.Collaborative: working actively with our colleagues, signatories and partners to facilitate change and achieve greater impact.

4.Progressive: always looking to improve the usefulness and effectiveness of the tools and services we provide.

SLCP has a Competency Framework including specific description of responsibilities and expectations on behavior linked to the role of Country Lead.

SLCP is committed to diversity & inclusion, and we encourage all applicants no matter age, race, nationality, sexual orientation, disability, sex and gender identity, religion or political affiliation to apply for vacancies.