Company Overview:
TechX is a trailblazer in cloud computing and data analytics, specializing in empowering businesses within the banking, financial services, and enterprise sectors. Our flagship product, XData, redefines data analytics by providing advanced insights and innovative solutions that drive meaningful outcomes.We are committed to driving innovation, excellence, and sustainable growth in all sectors we operate in, putting our customers first.
Description:
As a Customer Care Specialist, you will play a pivotal role in fostering strong relationships with our enterprise clients. You will be responsible for providing exceptional customer service, ensuring their satisfaction, and contributing to the overall success of our company.
Key Responsibilities:
- Special Event Management:
- Coordinate and execute special occasions for clients and other significant events.
- Ensure that all special occasions are handled with the utmost professionalism and attention to detail.
- Collaborate with Marketing and Sales teams to result in good quality gifts for customers.
- Logistics Coordination:
- Manage the logistics of special occasion gifts and cards, and support Sales team in delivery.
- Ensure that all logistics are handled efficiently and effectively.
- Activity Planning Support:
- Assist in planning and executing various activities to strengthen relationships with clients.
- Coordinate logistics, create agendas, and ensure the smooth execution of events.
- Contribute to building a positive and collaborative atmosphere with clients and stakeholders.
- Sales Document Management:
- Maintain and update sales documents, including logos, credentials, and other relevant materials.
- Ensure that all documents are accurate, up-to-date, and professionally presented.
- CSAT Survey Coordination:
- Collaborate with the Customer Success team to coordinate customer satisfaction surveys.
- Analyze survey results and identify areas for improvement.
Key Requirements:
- Bachelor's degree in business administration, marketing, or a related field
- Experience in customer relationship management (CRM) software
- Excellent communication skills, both verbal and written.
- Strong organizational and time management skills.
- Creative mindset and ability to think outside the box.
- Experience in customer marketing, customer success, sales support, or sales administration.
What We Offer
- Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
- Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
- Competitive Package: Competitive salary and benefits package
- Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success
Join Our Team
If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.
Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!
