Customer Serivce Engineer

Early Applicant

Exp: 2-4 Years

Job Description

To perform aftersales service of hardware/software installation, commissioning, on-site training
To respond to customer requests with good manner of time.
Provide on-site training to customers, or internal customers as a specific technical product champion.
Maintain levels of performance consistent with Key Performance Indicators
Establish and maintain high customer relations to ensure customer satisfaction.
Report to Service Manager for all technical activities
Other technical-related activities.

Requirements

Experience

Diploma/Degree in Electrical/Electronics/Mechanical/Automation Engineering
At least 2 years experience in the copier/printer/printing industry or relevant
Experience in both hardware and software services delivery, maintenance, and consulting.

Competency:

Customer-centric, winning spirit mindset
Competent in computer and some common office application software.
Good understanding and know-how in computer networking, servers, and databases.
Strong presentation analytical mind and problem-solving skills, results & quality-oriented
Work independently and teamwork, willing to travel extensively for business.
Possesses strong team dynamics and is interested in customer care, Dynamic, Persuasive, Resilient, Driven, and willing to take on new challenges.
Able to communicate in English for basic communications (equivalent B degree)