Customer Service - Chăm sóc khách hà ng Ecommerce

Mnh tuyn CS H tr giao din - OB Agent v CS H tr vn hnh - SA Agent:

1. M t cng vic:

L cu ni phi hp v h tr cc phng ban khc lm vic vi khch hng trc, trong v sau bn hng:

+ Chuyn vin H tr giao din (OB Agent)

Chm sc khch hng sau bn hng: h tr khch thit lp website/app (ty chnh giao din, tr tn min).

T vn v xut kin gip khch hng thit lp giao din, ci t ca hng online (phng thc vn chuyn, thanh ton, lin h)

Kho st thu thp kin khch hng gp phn ci thin v pht trin sn phm.

+ Chuyn vin h tr vn hnh (SA Agent)

Hng dn khch hng s dng, h tr vn hnh cc sn phm, cc cng c qun tr ca cng ty.

Kho st thu thp kin khch hng gp phn ci thin v pht trin sn phm.

Quan st, theo di nhu cu kinh doanh ca khch hng kp thi cung cp cc gi b tr, dch v b sung.

Gii quyt cc vn , thc mc ca khch hng trong qu trnh s dng, ghi nhn xut ca khch hng v chuyn ti b phn lin quan.

Phi hp vi cc b phn lin quan tm phng n gii quyt cc vn khch hng gp phi trong qu trnh vn hnh.

Bo co trc tip theo ngy, theo thng cho trng nhm / qun l i ng.

Phi hp thc hin cc bo co d liu theo phn cng ca trng nhm / qun l i ng.

Phi hp h tr thc hin cc cng vic lin quan hoc pht sinh do qun l trc tip phn cng.

2. Yu cu cng vic:

C t 1 nm kinh nghim CSKH, sale, t vn,...

C k nng t vn, thuyt phc, m phn khch hng

Bit s dng cc phn mm/ cng c thit k hnh nh (canva, photoshop,...) l mt li th

TRUNG THC, khng ngi th thch cc task mi/ multi-task.

C kin thc v lnh vc Thng mi in t l li th

3. Chnh sch:

Lng:

+ Chuyn vin h tr giao din (Onboarding Agent): C bn 8tr + commission

+ Chuyn vin h tr vn hnh (Success Agent): C bn 9tr + commission

BHXH, BHYT theo qui nh nh nc

Thng qu, thng thng 13, 14 theo hiu sut cng vic.

Review tng lng mi 6 thng hoc 1 nm.

4. Thng tin lm vic:

Working time/Gi lm vic: 9:00 n 18:00 t th Hai n th Su

Place/a im:

+ HCM: Lu 12, Ta nh Vietjet Plaza, s 60A Trng Sn, phng 02, qun Tn Bnh, Tp.HCM

+ H Ni: Tng 4 - to nh Ba nh Office, s 19 L Thanh Ngh, qun Hai B Trng, H Ni