1, Main responsibilities:
- Support and Operate the support channel/task in charge according to the Team's orientation and commitment.
- Manage and control PHL agent's quality in the support channel
- Support and training agents in the group
- Take care of our customers in usual cases and special cases
- Other tasks assigned by the Manager
2, Requirements:
- High professionalism and logic
- Graduate in the English language will be a high-value
- Experience in team management, customer service or social media is an advantage
- English: equivalent 6.0 IELTS
- Interested in US-UK culture
3, Working time & Location:
Monday to Friday: 8:30 AM to 6:00 PM (Lunch Break: 12:00 PM - 1:30 PM)
- Location: 7th Floor, Hanoi Centerpoint, no. 27 Le Van Luong str., Nhan Chinh, Thanh Xuan, Hanoi.
4, Why join us
Attractive compensation packages:
- Competitive skill-based and performance-based salary;
- A guaranteed bonus of 1 month's salary per year;
- An annual bonus equal to 1 - 3 months salary based on individual and business performance;
- Modern working devices provided by the company;
- Free home-cooked lunch served at the office;
- A pantry full of fresh fruit, snacks, tea and coffee;
- Comprehensive health coverage with PTI premium health insurance.
Personal and professional development opportunities:
- Online & offline training programs conducted by supervisors, mentors, buddies;
- Training & development reimbursement policy for employees, covering full/partial cost of external training programs.
A young and dynamic working environment:
- A green and open-plan office that stimulates creativity and enhances productivity among employees;
- Recreation spaces help employees get rid of stressful moments and refresh themselves.
- At DLS, employees are heard, empowered and recognized for their contributions.
