To perform aftersales service of hardware/software installation, commissioning, on-site training
To respond to customer requests with good manner of time.
Provide on-site training to customers, or internal customers as a specific technical product champion.
Maintain levels of performance consistent with Key Performance Indicators
Establish and maintain high customer relations to ensure customer satisfaction.
Report to Service Manager for all technical activities
Other technical-related activities.
Requirements
Experience
At least 2 years experience in copier/ printer / printing industry or relevantDiploma/Degree in Electrical/Electronics/Mechanical/Automation Engineering
Experience in both hardware and software services delivery, maintenance, and consultant
Experience in industrial laser printing is the plus
Competency
Customer centric, wining spirit mindset
Competent in computer and some common office application software.
Good understanding and know-how on computer networking, server, database
Strong presentation analytical mind and problem-solving skills, results & quality oriented
Work independent and teamwork, willing to travel extensively for business.
Possess strong team dynamics and interested in customer care, Dynamic, Persuasive, Resilience, Driven and willing to take on new challenges.
Able to communicate in English for basis communications (equivalent B degree)
Benefits
Work in an international, dynamic and professional environment.
Oversea training on technical skills with international standards
