MAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customized for our customer's preferences and liking.
MAAS EdTech is seeking a professional and passionate Sales Online Executive to join our MAAS Team.
- WORKING TIME: 8-hour rotating working shifts8.30 AM 5.30 PM (Day Shift Working at Lake View 1, Thu Thiem, Dist.2, HCM city)
- 4.30 PM 12.00 AM (Night Shift or Weekend Working Online from Home)
You will work in rotating shifts with your colleagues and have 1 day off per week
RESPONSIBILITIES:
Customer Care Services and Order Confirmation
- Inquire about customer needs and provide advice based on the given requirements.
- Generate a quotation based on the specified criteria.
- Advise on package upgrades and confirm customer orders.
- Guide customers on payment and form-filling/upload procedures.
- Reconnect with previous customers to offer services.
Order Operations
- Collaborate with the Operations Management Department (OM) and the Accounting Department to monitor the order operation process.
- Address inquiries and support customers during the order operation process.
- Receive and send all assignment versions from writers to customers.
Data Management and Internal Processes
- Maintain internal files, handover documents internally, and cross-referenced files with other departments.
- Conduct monthly data reconciliation processes with OM, Marketing (MKT), and Accounting Departments as well as generate monthly reports
- Coordinate with the Order Management and Accounting Departments to process refund requests for customers.
REQUIREMENTS
- Bachelor's degree in any subject is acceptable;
- Over 6-month experience in Sales and Customer Service is preferred;
- Understanding consumer trends and customer service needs;
- Fluent in English, especially reading and writing;
- Self-driven and ability both working independently and in a team;
- High information security awareness;
- Time management skills.
BENEFITS
Attractive Income: unlimited income, including:
+ Negotiable salary (8.000.000 - 9.000.000)
+ Parking and meals allowances
+ Incentive
- 13th-month salary bonus;
- Salary review yearly;
- Insurance in accordance with the Labor Law;
- 13 days of annual leaves per year;
- Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
- Company trips & other team-building activities;
- Passionate, talented, young, and driven colleagues;
- Unlimited potential for your career growth because we are small and fast-growing;
- Free snacks, tea, and coffee for a tea break on a regular basis.
LOCATION: Lakeview 1, Thu Thiem, An Khanh Ward, Dist.2, HCMC
HOW TO APPLY
If you are interested in this position, please send your CV to [Confidential Information] with the title [MAAS] Position Full name
Tel: 0899.488.088 (HR Dept)
