Customer Service Leader/Manager

CS LEADER

We are looking for Customer Service Leader/Manager to join our team and provide the best service to our customer

You will working at the newest O2O e-commerce platform at Viet Nam. English Chinese Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.

YOUR SKILL AND EXPERIENCE

· Team leader experience: at least 2 years, team size from 10

· Experience with: e-commerce/logistic industry or relevant industries.

· Monitor and improve processes to improve KPIs, customer experience, and work productivity

· Proactive at solve problem, collaborate with other groups / departments to achieve business goals

· Develop training plans for your team members.

· Forecast of daily work load and peak time, plan to complete backlog but still maintain KPIs

· Willing support customers every time when they need.

· Willing to travel as needed to meet clients and attend events for renew, upsell,

· English: fluently

WHY WILL YOU LOVE WORKING HERE

· Base salary: negotiable (20 -30 gross)

· KPI bonus

· 13 + 14^th bonus

· Annual trip

· 15 days annual leave

· Insurance full gross salary

HOW TO APPLY

· Send CV to email: nhu.tran@https://www.linkedin.com/redir/suspicious-pageurl=gosell%2evn

· Phone: 0935 883 351 (Ms. Nhu HR)

· Address: 60A Trưng Sơn, Tan Binh, Ho Chi Minh City