Customer Service Officer

Early Applicant

Exp: 0-2 Years

Job Description

Roles And Responsibilities

Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform.
Communicate with customers through various channels professionally and meet the required service level agreements.
Provide accurate, personalised and anticipatory service with complete resolution.
Take necessary action to provide first contact resolution within the required response time.
Ensure customers issues are resolved, follow up with customers via call and email where necessary
Log all details of engagements with customers in the CRM and track these cases till closure .
Work as a team to ensure that the contact centre service level is met
Handle any other administrative functions as assigned by Team Leads / Manager
To attend briefings/trainings conducted by Team lead / clients or Managers

Requirements

Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service.
Candidate with prior experience in customer service preferred
Good command of English (written and spoken)
Highly disciplined and meticulous
Analytical with good problem-solving skills
Organised, Self-motivated, Positive attitude and Result-oriented
IT savvy with good working knowledge of Microsoft Office
Strong phone and verbal communication skills along with active listening.
Empathetic and customer-oriented, with a passion for service excellence
Ability to multitask