Customer Service Representative

At Finyard, we're a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

We are looking for an energetic and self-motivated professional to ensure customer satisfaction through the delivery of exceptional service and support. You will be tasked with managing inquiries, resolving issues, and assisting customers with a high level of professionalism and courtesy. The aim is to create and maintain positive relationships with customers, guaranteeing that their requirements are fulfilled, and addressing their concerns in an effective manner.

How you are going to make an impact

: Respond to customer queries promptly and efficiently through emails, live chat and phone calls

. Work together with various departments to address complex problems and escalate issues when necessary

. Conduct follow-ups with customers to ensure their concerns are resolved

. Perform troubleshooting using different diagnostic techniques

. Record and document repetitive issues to contribute to process improvement

. Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials

. Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company

. Identify and execute initiatives to improve the overall customer experience

.Discover your Fit

: Experience in fintech (forex/crypto)

. 1+ years of online customer support experience

. Languages

:English - excellent written and oral skills

. Excellent interpersonal and communication skills

. Ability to manage or navigate stressful situations

. Experienced with using customer service software, tools and databases

• .! Please provide cv in English