Company Description
BERKMAN FORWARDING (VIET NAM) is a freight forwarding company based in Ho Chi Minh City, Vietnam, and part of Berkman Holding, a more than 30-year-old enterprise from the Netherlands. Our mission is to achieve global growth while prioritizing collaboration with our customers. We provide personalized support to our clients, recognizing that each customer has unique needs.
Role Description
This is a full-time on-site role for a Customer Service Staff. As a Customer Service Staff, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will include handling customer inquiries, resolving issues, and delivering a positive customer experience. As follows:
- Execute customer's service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.
- Cooperate with worldwide agents to handle shipments.
- Handle documentation for all kinds of shipments (export and import, air & sea freight, sea consol until close file.
- Problem solving in order to improve service delivery standards and minimize cost impacts.
- Ensure customer satisfaction and feedback to customers in professional manner.
- Prepare reports, update system timely and accurately.
- Understand and comply with Daily Management Process to ensure our world class service.
- Seek continuous improvement in daily operations.
Qualifications
- Customer Support, Customer Service, and Customer Experience.
- Experience over 1 year in the field: Freight forwarding/Logistics.
- Graduated from University/College in Foreign Economic Relations, International Business and some related professions.
- Excellent communication skills.
- Ability wto prioritize and multi-task in a fast-paced environment.
- Strong problem-solving skills.
- Ability to work well in a team.
- Attention to detail and accuracy.
- Fluency in Vietnamese and English.
- Experience in the logistics or freight forwarding industry is a plus.
