We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
In Office
Job Description
On the job you will:
Gim st v h trtuyn dng i l, bn hng khuyn mi v cc cng vic hnh chnh vn phng (Monitor and support agency recruitment, sell promotion gifts and other admin tasks)
- Trc in thoi tng i vn phng (Be the receptionist)
- H tr cng tc chun b cc lp MIT ti khu vc (Handle logistics for MIT classes)
- Bn hng khuyn mi v bo co bn hng khuyn mi (Handle promotion gifts selling)
- Cc cng vic hnh chnh khc (Handle other admin tasks)
2. Gim st v thc hin thu ph bo him, chi tin bo him (Monitor & perform premium collection and disbursement task)
- Thu ph bo him t khch hng, thu ph vin v i l (Collect premiums from clients, agents and collectors)
- Yu cu, in v cp phiu thu tng ng khi thu ph t khch hng (Request, print and issue receipts to clients when collecting premiums accordingly)
- Chi tr cc khon thanh ton cho khch hng (Disburse money to client according to respective DNRs)
- Kim tra s y v hp l h s n yu cu BH (Check the sufficiency and validity of application forms submitted)
- Gim st v hng dn h tr i ng i l (Monitor & conduct agency support)
- Gii p thc mc ca i l lin quan n quy nh hnh chnh (Guide agents admin procedures)
- In v pht phiu thu cho i l (Request and Print receipts for agents)
- Thc hin cc cng vic h tr hnh chnh khc (Do other agency admin tasks)
- Gim st v tr li in thoi, gi in cho khch hng, tip khch hng n trc tip vn phng (Monitor and receive calls from clients and welcome walk-in clients)
- Gii p thc mc ca khch hng v hp ng v quy nh hnh chnh lin quan n hp ng bo him (Reply clients inquiries about policy and admin procedures related to policy)
- Hng dn khch hng thc hin th tc hnh chnh khi khch hng yu cu (Guide clients to fullfil admin procedures according to clients requests)
- Gi in cho khch hng chc mng hp ng c cp hoc hi thm thm thng tin v hp ng hoc thng bo v cc sn phm/chng trnh ca cng ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
- T vn khch hng duy tr hp ng (Handle policy conservation)
- Tip nhn khiu ni khch hng v phi hp vi nhn vin/b phn lin quan gii quyt khiu ni (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
- Thc hin cc cng vic lin quan n khiu ni t Khch hng (Complaint handling)
- Kim sot v thc hin cc cuc gi ch ng n khch hng (Handle outbound calls to clients)
- Chc mng hp ng mi cp (Welcome calls)
- Thng bo kt qu bi thng (Inform client of claim result)
- Hp ng phn cng li i l phc v sau 2 tun (Re-assigned policies after 2 weeks)
- Kim tra ngu nhin H trc khi cp theo yu cu ca b phn thm nh (Random check call to client before issuing policy)
- Kim tra ngu nhin KH tham gia HBH lin kt u t/ lin kt chung trc khi cp (Random check call to client buying RPUL & UL products)
- Lin h KH theo danh sch t POS (Policy suspense, unsuccessful bank-transfer)
- Thc hin lin h KH theo danh sch hng qu ca b phn Quan h Khch hng (Quarterly mini-survey to clients as Customer Relationship Unit's request).
- Lin h vi khch hng hi thm thng tin a ch gi th v hng dn khch hng lm th tc thay i (nu c) trong trng hp th b tr li (Contact clients to ask clients address and guide client to address change request (if any) in case mails are returned).
- Gim st v thc hin kim tra trng tn, nhp hp ng mi v thay i thng tin hp ng bo him (Monitor and check client's potential name scan on Bridger, input new policy and process change when Client requests as requirements)
- i chiu tn ca nhng khch hng vi danh sch khng b hng tun (Weekly scan customer name with Terrorist list on Bridger system & report weekly)
- H tr nhp thng tin hp ng bo him mi, scan v email h s bo him cho b phn thm nh (Input new policy information on system, scan & email application forms to NB team)
- Thc hin thay i thng tin hp ng bo him theo yu cu ca khch hng (Process policy changes when client requests as requirements)
- Cc cng vic khc (Other tasks)
- Yu cu v giao ha n cho khch hng khi c yu cu (Request and delivery issued invoice to Client when Client's request)
- m bo thng tin ca khch hng c bo qun tuyt mt ti cc khu vc ph trch (Ensure client's information is kept confidential at respective locations)
- Tun th cc chnh sch/ quy nh ca cng ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
- H tr thc hin cng vic ca b phn khi cn (Support daily team tasks when necessary)
- H tr cng vic khi ng nghip ngh php (Back up for Colleagues)
- m bo hon tt cng vic hng ngy chnh xc v kp thi (Ensure to complete daily work exactly and timely)
- Qun l ti sn, c s vt cht v chi tiu ca vn phng (Control expenses within budget and manage office property)
- Sp xp, iu ng nhn s trong i nhm bo m cng vic c thc hin tt v hiu qu (Arrange and rotate BCS Representative to make daily operation smoothly)
- L i din ca i hnh chnh h tr v phi hp vi qun l i l trong cc hat ng qun l v kinh doanh ti khu vc (Act as admin representative to provide agency with good communication and support)
- Thc hin cc cng vic theo s ch nh ca cp qun l trc tip (Perform tasks when assigned by direct management).
Ghi Ch Khc
Khi c s thay i yu cu cng vic cho nhn vin th s c s thng nht li bng m t cng vic (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
What motivates you
- You obsess about customers, listen, engage, and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
What motivates you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What We Are Looking For
- Agile, honest, enthusiastic
- Able to work independently and in groups
- Can withstand work pressure
- Knowing English is an advantage
What Can We Offer You
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture We lead with our Values every day and bring them to life together.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Continuous innovation We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
