Customer Support Executive (Contract)

ABOUT US

redBus.in is India's largest online bus ticketing platform operating across India, SEA & LATAM (Part of GO-MMT group, Nasdaq: MMYT). We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 300,000+ live routes in multiple continents we host the largest inventory of bus seats from private bus operators and state road transport corporations. We are a true Indian MNC with global presence and operations across India, Singapore, Malaysia, Indonesia, Peru and Colombia. In India, redBus works with 3000 + bus operators with services across 50,000 + routes and a customer base of more than 10 million.

redBus at its heart is about people. As the pioneer in our space, we are passionate about creating amazing experiences for passengers, partners and our people. Energised by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards creating fulfilling moments for everyone whose lives we touch. Always striking a balance between getting the job done, while also having fun along the way. So here is to being a Great Place to Work!

At redBus our work fundamentally transforms the way people experience road journeys. Our focus has remained to make road transportation more efficient and reliable through technology innovation and winning partnerships with all ecosystem players thereby delivering solutions that truly enrich the lives of our customers and partners. When it comes to intercity travel by road, we are the most important, the most valuable and the most celebrated business in India with millions of customers and thousands of business owners counting on us. It is a privilege to work on extending this globally by making our products work in other markets and to impact even more people. Today, as we think beyond bus journeys we are guided by our vision to be innovative and stay true to our heritage of creating value for all players by targeting unsolved problems.

To know about us follow us on LinkedIn (https://www.linkedin.com/company/935776/) or visit our redBus career page (https://www.redbus.in/careers/)

KEY RESPONSIBILITIES:

• Responsible for answering inbound calls/emails/chats and resolving customers queries related in pre & post journey
• Work with relevant stakeholders such as Bus Companies for fulfillment of tickets booked.
• Document all interactions (calls, messages, emails) with customers and other external stakeholders.
• Working with other departments, such as marketing and sales, to improve the customer experience
• Building and maintaining relationships with customers

REQUIREMENTS

• Strong interpersonal and communication skills
• Spoken and written knowledge of English and Vietnamese
• Ability to build and maintain relationships
• Excellent customer service skills
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Able to work in shifts (including weekends and there could be a need to work the night shift)
• Educational Qualification: Bachelor's Degree
• Years of Experience: 0-3 years experience