Job Description
We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer-reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow-up calls to customers using our services or upon their request for support. It is important to note that there are no sales targets or revenue quotas associated with this role.
Location:
The position is based at the 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.
Working Hours:
Monday to Saturday, with Sundays off.
Call and chat channels:
Shift 1: 8:00 PM to 5:00 AM (Vietnam Time)
Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)
Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)
Break time: 60 minutes
Benefits:
Compensation: Full-time Agent positions:
Call Agent: Starting salary of 14 million VND.
Regular salary reviews twice a year
Secure and safe working environment.
The company provides 100% of the necessary equipment for work.
Opportunity to enhance English language skills in a customer-oriented environment targeting the US market.
Participation in social insurance (BHXH), health insurance (BHYT), and unemployment insurance (BHTN) as per Vietnamese law, with social insurance contributions starting after 2 months of employment.
Young, dynamic, and creative working environment.
Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.
Flexibility to switch work channels based on individual capabilities to increase income.
Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
Comprehensive initial vocational training provided.
Job Requirements:
Male/Female between 18 and 35 years old.
English proficiency commensurate with the respective positions, with no English certification required.
Candidates without experience will receive training.
