About SECUTIX
SECUTIX is the market leader in advanced ticketing solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX products take audience experiences to the next level. SECUTIX serves sports clubs, stadiums, arenas, museums, live entertainment organizations, leisure parks, and festivals. It's emblematic customers include the largest sports events in the world like UEFA and Wimbledon, live music shows like Ed Sheeran's concerts, top museums, and many more.
The SECUTIX Vietnam team is part of ELCA Vietnam, which is proud to be one of the 10 Best Workplaces in Vietnam 2023!
Your role
- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according to the standard service catalog: massive data migration, custom report creation (SSRS), data export setup interfacing with 3rd party systems
- Analyze technical service requests from English/French speaking customers.
- Provide estimation and propose alternative solution if needed.
- Process the requests according to agreed solution and handle change requests.
- Ensure the deliveries are on quality, on time.
- Have high speed interaction with Onboarding team across Europe.
- Have high speed interaction with Product team in Switzerland and Vietnam.
- Participate in special technical projects upon request.
- Work closely with Services Delivery Manager to maintain service deliveries and quality.
Why you'll love working here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
Your profile
- Bachelor's degree in Computer Science, Telecommunication or related.
- Above 2 years experience working in IT industries.
- Knowledge in SQL/PLSQL, Oracle is required.
- Knowledge in SSIS, SSRS, Report Builder is a plus.
- Strong time management skills, able to identify and prioritize urgent/critical requests.
- Good at logical and critical thinking to propose accurate solution to customers.
- Strong communication and presentation skills.
- Has a strong customer oriented mindset.
- Proficient in English is required; knowing French is a strong plus.
