Shinhan Vietnam Finance Company Ltd. (SVFC), An overseas of Shinhan Card (a member of Shinhan Financial Group - Korea), a fully foreign owned consumer finance company (previous name Prudential Vietnam Finance Company) officially operates with Shinhan Finance brand name since July 2019. With Shinhan Card's know-how in financial products and more than 17-years-experience of the Company in Vietnam consumer lending market, Shinhan Finance will be the best customeroriented Finance Company in Vietnam.
I. Job Summary
The Supervisor of Digital Experience Project Team takes active leader role to carry out action plans, digitalization projects to execute company's UNTACT strategy in delivering and innovating customer relationship, dedication, and satisfaction across customer journey.
II. Key Roles & Responsibilities
- Project management (70%):
- Actively join digital projects and implement digitalization initiatives in all business aspects to support customer experience improvements delivered with proper technologies and processes, include but not limited to set-up project timeline, understand and analyze business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect of objectives well delivery on-time
- Be owner of digital assets including customer mobile application and website; onboarding / offboarding processes; and Customer Communications Dashboard
- Support Team Head to identify room for improvement, design online customers journeys including UI/UX, based on products & processes development, for digitalization projects implementation, in strict consideration of online nature matching and proper customer experience
- Customer Experience (30%):
- Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience
- Be owner of improvement journey and performance monitoring for all digital projects, online platforms, digital processes which have been developed and/or owned, in collaboration with stakeholders across the Company
- Support Team Head to review all correspondence and/or customer communications to ensure standard Customer Experience level in the total view
- Other assigned tasks by Department Head, Division Head
- Other assignment including administration tasks required by Division Head, Department Head
III. Job Requirements
- Education background: University Graduated
- Minimum Experience
- Preferable experience in Digital Transformation project management and execution
- 03 years working experience in hospitality industry preferably in consumer finance, banking or other relevant business sector
- Experience in Project implementation is an advantage
- Knowledge, Competencies, Skills
- Project Management skills
- Ability to master UI/UX tools
- Technology innovation oriented from business view
- Card business knowledge is preferrable
- Highly customer focus
- Be able to multi-task, focus in details and adhere to timelines
- Communication and influencing skills will be exceptional and always deliver a positive outcome, even where conversations are challenging.
- Have execution capabilities engaging relevant stakeholders and managing expectations around timing, process etc.
- Fluent oral and written communication skills in both English and Vietnamese
- Annual leave: 16 - 18 days
- Professional qualification sponsorship, online course sponsorship, language sponsorship: English, Korean
- Attractive salary and bonus
- Social insurance
- Premium health insurance
- Overseas / Vietnam company trip
- Engagement and outdoor activities (birthday, football, charity etc)
- Friendly and dynamic working environment
