Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
You will:
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues.
- Provides feedback on how to improve automated tools.
- Follows processes provided by the business
Our ideal candidates:
- Proficient in English (4 skills)
- Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)
- Freshers are welcome with a good learning ability and working attitude
- Experience/Knowledge in IT industry skills is a must
- Customer service mindset
Why US
- Competitive salary depending on experience (For junior-level positions, the gross salary ranges from 20 to 22 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation)
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup
Location : VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
Contact : [Confidential Information]
