Responsibilities
- Have excellent knowledge in terms of product and functional knowledge
- Give counselling to customers in person, on phone and by email
- Do telesales
- Complete school application and visa application
- Liaise with overseas schools on student application and issues
- Make sure the student folder filed with appropriate and enough documents
- Handle customer issues; get support from superiors if necessary
- Conduct visa training and program orientation
- Follow up student study pathway with schools
- Conduct customer service after sales: build up supporter network and strengthen relationship with students
- Be interpreter for department seminars & support school partners at fairs
- Get to know and update overseas study market, competitors and other related education organizations frequently
- Attend training workshops, exhibitions, fairs and relevant events
- Be leaders for summer course program
- Make sure the working area neat and tidy
- Support CM on assigned tasks
Requirements
- University Degree, preferably those who have studied abroad.
- Prefer and have an advantage if you have knowledge about oversea study consulting in Australia, US, UK, Canada or New Zealand (around 01 year of experience).
- Excellent communication, explanation and customer orientation
- Team work, communication, cooperation
- Problem solving, capability building. creativity
- Language: Excellent English (4 skills)
- Computer: Excellent at MS-Office (Word, Excel, PowerPoint, Outlook)
- Other requirements: Right mind-set, in good health condition, active, quick adapt skill and flexible.
BENEFITS:
- Competitive salary
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulation.
- Chances for promotion and transfer
