About KKday
KKday is accelerating the world's transition to the brand new travel experience.
As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service(Rezio) and new OMO system(KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday!
We are seeking a full-time Executive, Account Management (AM) who thoroughly understands the Vietnam Tourism Industry, especially in the Tours and Activities field. AM will play a key role in sustaining our relationships with Partners, while ensuring Partners product quality on KKday. Therefore, AM should have excellent customer service skill and communication skills.
Success in this position requires a strong background in Tourism, results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm.
Scope Of Work
- Manage products onboarding
- Manage accounts - own, develop and manage accounts in assigned destinations. Ensure that their products (content, rates and availability) are consistently optimized and competitive to maximize customer conversion
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (revenue management advice, marketing opportunities with KKday)
- Have thorough market intelligence: Understand the industry and its developments - very good knowledge of market trends, customer booking trends, partners rate structure and pros and cons of competitors model
- Review bad COGS products weekly and request to BD to deal with suppliers
- Optimize use of process and systems - Be familiar with full spectrum of business tools and ensure the team to use of the systems
- Other reasonable duties, as assigned
Qualification Required
- Strong background in Tourism or E-commerce (>2 years),
- Fluent English and Vietnamese speaker
- Exceptional client service skills and enjoy working with people
- Data-driven, superior attention to detail
- High energy, positive, professional attitude; take pride in work product
- Strong computer skills to include: Microsoft Office and experience in using OTA extranet (preferred)
- Excellent written and verbal communication skills
- Strong time management skills and ability to manage concurrent tasks efficiently
- Have great teamwork skills, as well as individual initiative
Please send us your CV via [Confidential Information]. We are looking forward to hearing from you. However, due to a large amount of CV received everyday, we apologize for not replying to those who don't match with the position. Thank you for spending time with us!
