TAPTAP is Vietnams #1 Engagement & Loyalty platform with 3.5M users and 4,500+ partner stores across 15 industries. Our shareholders include Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 600 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
TAPTAPs innovative reward platform maximizes customers benefits when they engage with their favorite brands. Simultaneously, we enable businesses of all sizes to better understand and engage with their valuable customers across offline and online channels while streamlining and digitalizing their operations
We are seeking an (Jr.) Executive, Key Account Management, who will serve as a trusted advisor for our merchants. Your primary objective is to help merchants understand, believe in, and gain advantageous partnerships with TAPTAP.
This role is 12-months service contract and report to Marketing Manager
And his/her responsibilities:
* External Merchant Engagement:
1) Partnership Relations:
- Deepen the partnership between merchants and TAPTAP to provide business solutions and build a strong pipeline to achieve joint benefits.
- Conduct periodic business reviews, handle partnership renewals and expansions, and manage integration models, voucher listings, and campaign renewals.
- Provide business solutions to merchants to drive sales and branding.
- Establish working relationships with merchant partners, improve content on partner platforms, and drive exclusive launches.
2) Performance and Operations Management:
- Oversee front-end operations, product assortment, CRM, and brand marketing activities to increase the digital presence of the brand and enhance product performance.
- Improve merchants experiences by tracking data and performance and collaborating to improve satisfaction and effectiveness.
- Generate performance and sales reports weekly, ensuring proactive booking and monthly performance reviews with merchants.
* Internal Responsibilities:
1) Collaboration and Communication:
- Provide feedback and insights to internal stakeholders to ensure aligned strategies and execution.
- Engage relevant teams to resolve emerging business needs and issues from merchants.
- Liaise internally and manage internal stakeholders effectively to ensure all project plans and solutions proposed to merchants are completed on time.
- Work closely with the marketing team to ensure effective execution of all communications agreed upon with merchants (in-app notifications, social posts, media, POSM, etc.).
- Collaborate with the Data & Analytics teams to track data and understand and improve merchant performance.
2) Market Analysis and Growth:
- Understand the key business drivers for this channel and manage channel forecasts.
- Build forecasts at the product, region, and account levels; monitor listed products and ensure order deliveries to achieve market share.
- Conduct market analysis and competitor research to stay ahead.
- Set and achieve aspirational growth targets for the online side of the business.
- Build the Joint Business Plan, define metrics, and drive sales for specific merchant accounts.
You will have the following skills and experience:
- Experience in Client relations, Key B2B customer management, account management, or sales, ideally in SaaS.
- Good understanding of marketing processes and marketing knowledge, including branding and trade
- Ability to solve problems and align solutions across different stakeholders, ensuring follow-through with verbal and written communication.
- Demonstrable ability to communicate effectively, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Proven ability to manage multiple account projects at a time while maintaining sharp attention to detail.
- Strong analytical skills with a good sense of numbers, data analytics, and reporting.
- Great presentation and PowerPoint skills.
- Interest in technology solutions, growth mindset, and passion for innovation.
- Proactive and self-motivated, able to work independently and in a collaborative team environment.
What Youll Enjoy
Opportunity to be part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations that are market and innovation leaders in their respective industries.
- Provided working equipment (Laptop, Monitor)
- Full 100% gross salary during the probation period
- After probation: 12 days of annual leave and 3 days of sick leave per year
Additionally, we offer:
- Motorcycle parking fee coverage
- Training and sharing sessions among teams
- Monthly gatherings and engagement activities for special occasions (Christmas, New Year, Womens Day, etc.)
- Snacks, tea, and coffee available at the office
- Grab/BE account provided for the Companys business and work purposes (if any)
Interview Process: 2 rounds, with Marketing Manager and Marketing Director
For application, please contact [Confidential Information] or +84 (28) 3820-8664.
Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
