Join a Passionate Team in a Beautiful Setting
Oakwood Residence Hanoi is a stunning serviced apartment with 250 elegantly furnished residences on the shores of West Lake. We're a team of over 100 associates who are dedicated to delivering exceptional brand experiences to our valued guests. We foster a collaborative spirit, and together we build a truly rewarding journey at Oakwood Residence Hanoi. As part of The Ascott Limited, a hospitality industry leader in Asia with 40 years of experience, we offer a dynamic and rewarding career opportunity.
We're seeking a highly motivated Executive Office Admin Assistant to join our team. This position comes with a comprehensive benefits package:
- Competitive salary and service charge
- Learning and development opportunities with The Ascott Limited, a hospitality industry giant
- Social and health insurance in accordance with Vietnamese labor laws
- Health care premium
- Professional uniform and locker
- Delicious duty meals
- Birthday and holiday gifts
- Team outings and annual events
Responsibilities
- Is the point of contact between the GM and HODs, managers and other employees
- Should be able to boost the communication and relations between GM and all employees
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
- Represents the hotel in a positive manner on and off duty
- Reports directly to and communicates with the GM on all administrative matters
- Maintains the utmost confidentiality and discretion when handling business affairs
- Attends meetings between GM with GD, external partners and suppliers, HODs meetings, Excom meetings as requested. Takes minutes and interprets in those meetings should there be a need
- Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
- Day-to-day secretarial work to include typing, filing, faxes and telephone
- Manages GM's working schedule, arranges internal / external appointments for GM
- Distributes memos, letters and other information etc.
- Handles reservation as requested by GM
- Translates incoming letters, documents, articles as requested
- Stores and keeps all confidential information
- Is the point of contact for all departments in terms of administrative matters.
- Contributes to boosting cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
- Respects the residence's policies and procedures in terms of filing, contracting, billing, total guest satisfaction, confidentiality.
- Other duties and projects as assigned by the General Manager
Qualifications
- Diploma in Business, Hotel Management or Secretarial Study.
- 3 years relevant work experience in management hospitality industry.
- Fluent English, both spoken and written.
- Good planning skills.
- Good organizing skills.
- Customer relation skills.
- Extensive knowledge of the hotel, its services, and facilities.
- Proficient in the use of Microsoft Office
- Previous experience in a multi-cultural environment is essential.
