The Implementation Specialist, Add-on primary responsibility is to deliver on-time projects and consulting with the customer using best practices for the customer's implementation with assistance as needed from the Implementation Supervisor. The Implementation Specialist will ensure the accurate and timely implementation of additional trading partners or product add-ons. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup.
Main responsibilities:
- Serves as the primary point of contact during the implementation process for the customer, with assistance as needed from implementation supervisor.
- Manages setup within TrueCommerce. Conducts testing for customers.
- Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
- Manages customer expectations and project scope.
- Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
- Assists the customer with usage of the TrueCommerce software.
- Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
- Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages.
- Identifies and communicates implementation issues and escalate to the appropriate parties.
- Meets monthly go-live and quality targets as determined by TrueCommerce management.
- Follows the TrueCommerce EDI Project Management Methodology (PMO) on all projects.
Requirements:
- 1 year experience as Implementation Consultant, IT Business Analyst, Project manager, intergration specialist or fields related to ERP, SAP, Supply chain, EDI.
- Fresher is welcomed if your English is good and have experience to work with customers.
- Client service implementations, business to business, and/or computer support/service experience.
- English is at business level, specially speaking skill.
- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
- Experience with Microsoft Office and Internet applications required.
- Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
Benefits:
- 13th+ salary
- Performance bonus
- Company trip, teambuilding, sport clubs and activities
- 17 days of paid leave
- Full salary social insurance including probation time
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Working time: Mon-Fri (10:00 PM - 7:00 AM) full night shift
Working location: Quang Trung Software Complex, District 12, HCMC
