Mvenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
Job Description
Plan and co-ordinate the provision of friendly, efficient services to guests
Schedule activities for guests
Plan and co-ordinate all promotional activities targeting potential VIP clients
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Trace relevant statistics about VIP clientele
Co-ordinate and supervise all activities for guests
Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.
Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
Is familiar with other Novotel Hotels so that guest indicating any next destination on the registration card can be sold an onward booking to another Novotel Hotel
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Room Guests
Cover guest relations desk
Assist guests with airline bookings and reconfirmation's
Assist staff with Vietnamese language and culture
Attend recreation activities when necessary
Plan and conduct group and function rundown meetings
Conversant with emergency evacuation and fire procedures for relevant department
Assist in any other duties when required by the Guest Relations Manager
Assist with translations (information; guest directory; menus etc) as required
Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action
Perform any other task assigned based on Novotel needs or requirements.
Qualifications
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English and Vietnamese
Proficient in the use of Microsoft Office and Opera
