[HCM] Customer Service - Nhân viên Hỗ trợ giao diện Ecommerce

1. M t cng vic:

L cu ni phi hp v h tr cc phng ban khc lm vic vi khch hng trc, trong v sau bn hng:

+ Chuyn vin H tr giao din (OB Agent)

Chm sc khch hng sau bn hng: h tr khch thit lp website/app (ty chnh giao din, tr tn min).

T vn v xut kin gip khch hng thit lp giao din, ci t ca hng online (phng thc vn chuyn, thanh ton, lin h)

Kho st thu thp kin khch hng gp phn ci thin v pht trin sn phm.

* Phi hp h tr thc hin cc cng vic lin quan hoc pht sinh do qun l trc tip phn cng.

2. Yu cu cng vic:

TRUNG THC, khng ngi th thch cc task mi/ multi-task.

Tt nghip cao ng, i hc

Bit s dng canva hoc photoshop. Bit v HTML l mt im cng

Cn thn t m, khng sai chnh t

C k nng giao tip vi khch hng v lm vic i nhm

C tinh thn trch nhim cao

C k nng x l tnh hung nhanh nhy gii p cc thc mc ca khch hng

3. Chnh sch:

Lng: Chuyn vin h tr giao din (Onboarding Agent): C bn 8Tr+ commission.

BHXH, BHYT theo qui nh nh nc

Thng qu, thng thng 13, 14 theo hiu sut cng vic.

Review tng lng mi 6 thng hoc 1 nm.

4. Thng tin lm vic:

Working time/Gi lm vic: 9:00 n 18:00 t th Hai n th Su

Place/a im:

+ Lu 12, Ta nh Vietjet Plaza, s 60A Trng Sn, phng 02, qun Tn Bnh, Tp.HCM