[HCMC] Korean Speaking Customer Service Manager

Company Description

CARROT Global is helping our client - the Korean biomedical-tech company to recruit the Korean Speaking Customer Service Manager for their new branch in District 3, HCMC, Vietnam.

Client's Profile

A global leader in body composition technology, founded in the 1990s, expanding from a small biotech startup in South Korea to a multinational corporation with a presence in worldwide.

Role Description

This is a full-time on-site role for a Customer Service Manager for CARROT Global Vietnam's client. The Customer Service Manager will be responsible for ensuring Quality Assurance and Repairing of Equipment after-sales by managing and overseeing the customer service team. This includes providing excellent customer support on quality assurance & equipment repair, resolving customer issues, and maintaining strong communication with customers. The role is located in District 3, Ho Chi Minh City.

Responsibility

• Main role: Quality Assurance and Repairing of Equipment and Solutions after-sales.
• Team Leadership: Manage and lead a team of customer service representatives.
• Customer Interaction: Handle escalated customer inquiries, complaints, and complex issues.
• Process Improvement: Continuously improve customer service processes and procedures.
• Performance Metrics: Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Training and Development: Train new staff and provide ongoing coaching.
• Collaboration: Work closely with other departments to enhance overall customer experience.

Qualifications

• Education: A bachelor's degree is often required.
• Experience: Typically requires at least 5 years of experience in customer service management role or related roles.
• Strong communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Ability to handle challenging situations and find effective solutions.
• Leadership: Strong leadership and team management skills.
• Industry Knowledge: Familiarity with the specific industry or product/service being supported.
• Language: Fluency in Korean languages; English proficiency is a plus.
• Familiarity with Korean culture is a plus

If you're ready to join us in the journey to find the suitable company, apply now! Please apply through LinkedIn or send your your application) to [Confidential Information] by Friday, July 12th, 2024.

Than you for your interest and collaboration!

The CARROT team./.