Head of Division (Certification)

Guaranteeing quality, ensuring Health and Safety, mitigating risks, and improving performance as well as environmental protection and social responsibility This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

Blending performance & integrity, with ambition & humility,responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents.

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.

Being part of the BV family, is more than just working, it's being convinced that you will leave your mark in shaping a world of trust.

Job Description

: Head of Certification Division

Reporting

: Country Chief Executive

Working location

: Ho Chi Minh

Tasks Activities Responsibilities

Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group's policies and procedures.

Lead the Certification Department; formulate, implement and coordinate policies regarding certification operation; design and manage methods for maximizing current and future procedures; be responsible for achievement annual sales objective and developing new business; responsible for-Profit results of the BU.

General Responsibilities:

Implement the strategies and policies of Bureau Veritas Certification (BVC) in Vietnam

Responsible for organization and operation of BVC in Vietnam

Overall responsible for the certification of BVC in Vietnam including training to meet the BMS and other requirements like accreditation and /or local authorities.

Report the performance activities to CER about the department's activities.

Define, from time to time, responsibilities of each Operations Manager, Technical Manager and Supervisor.

Operational Responsibilities:

Manage audit activities, contract execution and performance of auditors to ensure the quality of services and in line with the Company implementation procedures

Ensure performance of the yearly operation budget, monitor the profit margin of the BU and take necessary measurement to make the best possibility of the budget

Organize and chair a monthly and quarterly meeting with CER management team to review the operation of the Department.

Business Development

Lead the Business Development function to ensure the achievement of annual sales objective of the BU

Responsible for organisation and implementation of sales and marketing activities, including KAM

Prepare for bidding tenders submission to the CE for approval

Ensure performance of the yearly operation budget, explore and develop new business

Organize and chair a monthly and quarterly meeting with CER management team to review the BD of the Department

Customer's Care Responsibilities:

Meeting with clients for any matters relating to services provided by CER Department as and when required by Operations Managers and/or Supervisors

Responsible for dealing with customer's claim or dispute that could involve the professional, civil or criminal liability of Bureau Veritas or any member of its personnel according to Bureau Veritas Procedure.

Reporting Responsibilities:

Prepare for submission to the Chief Executive monthly reports, with KPI of the operation of CER Department in a month

Prepare any other report as required by Chief Executive or Business Line

Responsibilities On HR & Administration

Define, prepare & review & propose recruitment & training plans to HR & Chief Executive and implement such plans in conjunction with HR Department

Prepare materials & training tools and provide general training (BVC in general, BVC handbook policy, BVC services) for new CER staff, in cooperation with technical training done by Technical Manager

Responsible for providing of resources for performance of CER Department

Decide, in consultation with Chief Executive, any increase of salary & bonus based on performance results and attitude of CER staffs.

Receive & resolve any complaint and/or argument of CER staffs which may have with colleagues or managers

Approve day-off and annual leave of Technical Manager, Operations Managers & Supervisors

Approve timesheet of Technical Manager & Operations Managers

Review & carry out appraisal of performance (PMP) of Operations Managers, Technical Manager and Supervisors.

Candidate Profile

• University degree.
• Working experience 15 years in sales/marketing/operations.
• Candidates who have service sales, P/L management is a plus.

Future Career Paths

• Grow up in term of professional knowledge / experience in line with the company's business growth.
• Responsible for higher position when appropriated.

Technical and professional skills

• Has suitable work experience in the technical aspects of the required field, complemented by training in audit techniques.
• Has profound knowledge and reputation in the local certification market
• Has demonstrated strong abilities in managing people, or client liaison.

Negotiation / presentation

Problem solving, decision making

Good communication

Customer services

Fluent in reading, writing & speaking English.

Professional behaviors

• Be open-minded and mature
• Strong leadership skill
• Posses sound judgement, analytical skills and tenacity
• Has the ability to perceive situations in a realistic way, to understand complex operations from a broad perspective, and to understand the role of individual units within the overall organisation
• Sensitive to company policies and results driven
• Exhibits good credibility
• Entrepreneur/self-starter with good ethical reputation
• Autonomous, team worker and team builder
• Dynamic, enthusiastic, adaptable, persistent.
• Well-organized