CUSTOMER SUPPORT (Th trng US,UK)
*Lng khi im: Up to 12 triu/thng!
BON Loyalty l d n thuc Secomus Technology, vi sn phm l ng dng Loyalty app, phc v cc website thng mi in t trn nn tng #Shopify cho khch hng t M, Canada v cc nc Chu u. BON Loyalty ang tm kim ng vin cho v tr Customer Support
M t cng vic:
- H tr khch hng bng ting Anh
- Teamwork vi i k thut x l cc yu cu, vn cho khch hng
- a ra cc sng kin nhm h tr khch hng tt hn
- Thu thp, cung cp thng tin v insight khch hng phc v qu trnh pht trin sn phm
- Khng bt buc nhng u tin cc ng vin:
- C kinh nghim lm vic vi khch hng th trng US v UK
- C kin thc v UI/UX
- Bit lm vic trn cc ng dng h tr khch hng web-based (Zendesk, Crisp, Freshdesk...)
- C kinh nghim lm vic lin quan n cc nn tng Shopify/ Magento/ Drupal...
- ng vin cha c kinh nghim s c training t u.
- Chi tit trao i trong qu trnh phng vn
Yu cu:
- Ting Anh tt (7.0 IELTS tr ln hoc tng ng), c th giao tip vi khch M qua phone/ online meeting.
- Kh nng teamwork tt.
- C trch nhim vi cng vic.
Quyn li:
- c ti tr tham gia lp hc nhy Zumba vi hun luyn vin 4*.
- c ti tr tham gia lp hc Gym/tp c vi hun luyn vin 4*.
- Tea-break cc bui chiu cng cng ty.
- c tham gia chng trnh hc tp ca cng ty v thng mi in t, UX/UI, chm sc khch hng, growth mindset,...
- c hc v p dng cc phng php/cng c phc v cng vic nh: Kanban, Scrum,
- Du lch 1 ln/nm, v cc hot ng d ngoi, teambuilding nh k khc.
- c ng bo him y .
- Thng tin d n, thng l tt v cc thng khc.
- nh gi tng lng 06 thng/ln.
- Ch ngh php, l tt theo ng quy nh hin hnh.
- Mi trng lm vic tr trung, nng ng, thoi mi, pht trin nhanh.
- Mc lng 8-12 triu/thng ty nng lc v kinh nghim.
