Immigration Consultant

This Immigration Consultant role will be based in our Hanoi's office, responsible to provide professional, timely and accurate migration advise to clients regards visa options and other related immigration issues to ensure compliance. Efficiently prepare complete and accurate applications for visa filing, in accordance with the Santa Fe Perfect Immigration process and in respect of contractual SLA's and internal KPI. Assist in cross promoting Santa Fe Mobility services.

Responsibilities:

Provide end to end service in relation to secure work/residence authorization for corporate clients or direct consumers.

Manage client expectations and provide client's contractual agreement or Santa Fe KPIs ensuring every service is billed as per approved pricing.

Monitor documents expiry dates and alert clients as appropriate.

Input all necessary information in CORE (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy.

Ensure filing/archiving of every case as per ISO requirements.

Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.

Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should be service require additional quote.

Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.

Assist the Immigration Manager as and when required.

Support any research work or ah-hoc duties / assignment related to Immigration matters as and when required by potential clients or internal stakeholders.

To help further develop potential business by cross-selling Santa Fe other services if there is any opportunity.

To provide guidance and support to the rest of the Immigration team and help train and upskill as required.

Requirements:

Tertiary Qualification in relevant discipline

Current registration as Immigration Consultant in locations where required by Legislation.

Must have at least 2 years relevant immigration experience.

Excellent computer skill, MS Office, Outlook, etc.

Superior English ability and fluency in local language depending on office location.

Proven client service experience.

Attention to details

The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics.

Welcome any interested candidates to #DM me or please apply your CV to Mrs. Jeannie - [Confidential Information]