At OL Vietnam, we have been working with our sister company Orange Logic at empowering our Fortune 100 clients. You'll work with a team of top developers to build flexible, scalable, and streamlined systems that will define the future of business management.
The company's flagship product is a web-based application designed to manage large-scale media libraries (photos, videos, audio files, documents...). As a direct result of 15+ years of independent R&D, Cortex is the most flexible DAM on the market and the solution chosen by Amazon, BBC, United Nations, National, Geographic, WWF, to manage their large digital assets libraries
Serving as a technical consultant, the Implementation Specialist is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client-facing.
Essential Functions:
- Assists clients in translating their specific requirements into functional workflows in Cortex.
- Troubleshoots software-related problems that occur in client environments.
- Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
- Serves as a client advocate, seeking to provide white-glove service and solutions.
- Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
- Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
- Performs client training in both general Cortex functionality and client-specific customizations.
PROFILE
- A Bachelor's Degree or related experience.
- Experience implementing enterprise software.
- Proficient with G-Suite or related software.
- Excellent verbal and written communication skills in English.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Positive attitude, with a genuine enthusiasm for proactively solving problems.
- Technically curious and eager to understand how complex systems work.
- Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
- Analytical thinker who can translate complex business needs into feasible solutions.
Department: Implementation
Reports to: Implementation Team Lead / Head of Implementation
BENEFITS
As a full-time employee, you are eligible for our benefits program:
- Attractive salary package and 100% Gross Salary in probation period.
- 13th-month salary.
- 18 days of annual leave (cashback allowed if not used) and plus 4 days for an overseas company trip.
- Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher... ).
- Full social, healthy and unemployment insurance.
- Premium healthcare insurance for you and coverage for 1 extra family member.
- Monthly team-building activities (Bowling, Go-Kart,....) and special celebrations on Autumn Festival, Halloween, Christmas, Tet,
