YOUR DAY TO DAY
You connect with guests by engaging them through meaningful interaction, resulting in the creation and development of positive guest relations.
Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
Lead by example in making personalized menu recommendations to guests for both food and beverage items.
You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, enabling him/her to give guests recommendations in order to optimize overall guest satisfaction.
You involve in In-Villa Dining revenue meetings and a monthly Profit and loss meeting in order to make sure targets are set and achieved by the team.
Manage shift closing and cash flow recording through the Point of Sale, this includes reviewing POS's daily sales reports and cash collection at the end of the day.
Is responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
Ensure that all staff are meeting all established standards of service through ongoing and recurrent training systems, carried out and recorded according to the Regent standards.
Communicates with the In-Villa Dining kitchen team in order to ensure a good collaboration during operation and knows when to step in during peak times.
Actively works with Front Office department in order to ensure that all amenities are well-prepared and set-up in the right rooms before the guest arrival
Ensure you are communicating with the Sales team in order to plan for the banqueting events accordingly with Sales records and BEO issued.
Arrange the schedule for the team and check with other outlets for support during the setting up and service. In case needed should request casual labourers to HR in advance.
You are well-arranged to manage inventory control, breakage, spoilage, temperature logs, and cleaning tasks. You make sure that all recordings are documented, and stored properly and that irregularities are reported to the management.
You supervise the In-Villa Dining service in all areas, including private dinners in guest villas, in-room dining, and order taking process.
The In-Villa Dining Assistant Manager manages employee satisfaction and is responsible for the team. This includes assuring that people do not work unnecessarily overtime, have their daily lunch- or dinner break, and work reasonable shifts.
Perform any other duties which may be assigned by the higher management from time to time.
REQUIREMENT
- Strong background in Room (Villia) Service & Banquet
- Diploma or Vocational Certificate in Hospitality Skills or related field
- At least 2-year of service in a five-star hotel at the relevant position or the combination of education and working experience
- Possess a customer service-oriented mindset
- Fluent in English is a must
- Familiar with POS, Restaurant Management System...
- Leadership, problem problem-solving skills.
- Well mannered. Sense of charm and style. Understanding & sensitive
- Strong attention to detail. Act on knowledge to provide personalized and meaningful moments. Respectful of privacy and boundaries
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
