Understand the business requirements by biz language, translate it into system language, build the Business Requirement Specifications and align with stakeholder.
Take charge of incidents and requests, process and monitor them until they are completed.
Analyze the root causes of interrupted services.
Receive requests & feedbacks of users or other teams.
Support on the trained cases and known issues.
Create/update document and transfer it to other teams.
Reporting.
Other tasks assigned by mentor.
REQUIREMENT
1/ Core Skill Requirement
Good at MS Office (Word, Excel and Power Point).
Good knowledge of software development process, especially software requirement analysis.
Survey Forms.
2/ Core Trait/Behavior Requirement
Resilience
Learning Agility
Communication Effectives
Minimum Education Required
Fresh Graduated or Senior students (be able to work full-time, or only 1-2 shifts off per week within 6 months from May to Nov 2025).
