Job Description
NielsenIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our clients, retailers, and employees.
- Develop a basic knowledge of NielsenIQ Retail Measurement Service and deliver business solutions for client performance tracking
- Contribute to client satisfaction through making actionable insights/ error-free timely deliverables/ resolving queries
- Support to execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database management, and data quality checks
- Support to provide performance overview analysis and business-issue analysis to FMCG clients
- Responsible for triaging of customer queries/ request (data, reports, resolution) across client category groups and tracking actions for improvement as needed
Qualifications
- Graduates and have 6-12 months of working experience in data analysis, able to work full-time
- Good sense of numeric, logical & critical thinking
- Ability to work at a fast pace, in virtual and remote environments
- Fluent in speaking and writing both English and Vietnamese, customer-orientated communication skill is a plus
- Competent in Microsoft Office applications and eager to learn new platforms
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion
