Company Description
- Mvenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
Job Description
Responsible for the operational efficiency of all aspects of the linen room including staff uniform management and the service delivery of this area within budgeted guidelines.
Essential Duties And Responsibilities (Key Activities Of The Role)
- Oversee the implementation of linen room standards and procedures
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all linen room systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls to Housekeeping Department
- Solve employee grievances
- Direct task allocations and change according to volume and peak periods
- Perform quality inspections
- Prioritize VIP or difficult guests
- Liaise with Laundry and Housekeeping for guest and hotel requirements
- Ensure staff uniforms and hotel linen is processed and delivered in a timely manner
- Co-ordinate special projects (eg equipment routine service; stock inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these
- Supervise linen storage areas
- Perform linen / uniform inventory and various report
- Maintain adequate stock levels
- Complete stock-takes as required
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Conversant with emergency evacuation and fire procedures
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
- Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements
Qualifications
- 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation
- High School or Diploma in Hotel Administration, Hotel Management or equivalent
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English and Vietnamese
- Proficient in the use of Microsoft Office
- Organizational and training abilities
