Learning and Development Manager

As a Learning and Development Manager, you'll be responsible for managing the hotel's training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Learning and Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

Your day-to-day

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:
• New Employee Orientation
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)
• Supervisory Skills Training
• Management Development
• Fire, Life and Safety Training
• Selling Skills
• Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

Guest Experience

• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:
• Management Trainees
• Work Experience
• Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training

Financial

• Help create the department's annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs.
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted/ External training programs attended: Who attended/ Number of people attended/ Duration of training/ Who trained/ Cost of delivery (including labor costs)/ Anticipated return on investment and/or training goal

Responsible Business

• Liaise with other IHG Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal program to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Superior in the preparation and management of the Department's budget
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management

What we need from you

Education: Bachelor's degree or Diploma in Human Resources or Training

Service years in the field: 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience

Service years in supervisor/manager level: 3 years

Knowledge and skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Proficient in the use of Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
• Good writing skills

Language: Professional English and Vietnamese local language