Live Chat Agent

Job Overview:

A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

• Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
• Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
• Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
• Reporting serious cases or inconsistent situations immediately.
• Ensuring a high level of customer service and creating a positive guest experience.
• Proactively updating information and knowledge about customer service.
• Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Required Skills and attributes

• Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
• Customer centric mindset
• Ability to talk and have the personality that is energetic and not overly shy
• Able to communicate clearly
• Basic English a plus or Basic German a plus (Nice to have)
• General knowledge: person should know where Germany is on the map, other general knowledge about the world

Additional requirements

• Good typing speed in Vietnamese (>40 WPM)
• Perfect writing/ typing in Vietnamese

What are you waiting for Join our international team today!

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care for you and your family,

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection