Merchandiser

Job overview:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:

To response and ensure the customer inquiries and requests are addressed in a timely manner.

To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers requirements are met.

To handle customer complaints according to the Company procedures and service standards.

To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.

To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.

To assist and back up other team members and provide support and report to Supervisor.

Qualifications

Bachelor's degree.

At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...

Strong written, verbal skills in English and Japanese (N3 and above)

Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

Excellent customer service & presentation skills.