Protecting the World's Critical Infrastructure
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
The position
The Network Engineer Service Delivery (NE-SD) role will be involved in developing, managing and promoting a quality user experience in the areas of implementation, training and consulting for a network security solution, MetaAccess Network Access Control. The NE-SD role will require extensive networking skills with both wired and wireless network vendors. The NE-SD role will coordinate activities to meet established deadlines, resolve complex problems and is responsible for meeting customer objectives and expectations. You will specialize in wired and wireless networking technology and collaborate with software engineers, quality assurance analysts and other development staff to design and integrate a customer's network environment with MetaAccess NAC.
There will be support oversea customer (US) then you need to be flexible for client meeting at night time.
What You Will Be Doing
- Manage deployment projects involving the deployment of the networking security solution
- Integrate the customers network vendor into the networking security solution and test customer use cases
- Each deployment is a mini-project that is conducted from our office in Tampaas such, project management skills are required
- Assist with evolving the process of service delivery to improve speed to delivery, efficiency, and customer satisfaction with the process.
- Ability to relate to customers with varying levels of technical skills and understanding; from the end-user, to the IT Manager, to the Executive level
- Assist in QA/Testing/Certifying both new versions of the solution, integrating new third-party network platforms and new networking security solutions
- Stay current with product information, best practices, changes and updates
- Stay current with networking and security technology
- Train users in existing or new functionality in order to maximize their system's potential and usability
- Create and update product documentation and best practices
- Participate in on-call rotation with other engineers
- Other duties as assigned
What We Need from You
- Prefer bachelor's degree in a technical area (i.e. Engineering, Computer Science, MIS, networking specialist, computer programming, information technology)
- Must have a minimum of 3-5 years proven expertise in Wireless and Wired networking (Required experience with Cisco and HPE Aruba)
- Working knowledge of Linux/Unix and RADIUS systems
- Successful customer-facing professional services and project management expertise
- Experience managing high priority technical issues and their associated tracking and communications
- Knowledge of relevant Support Tracking Procedures and Tools
- Documenting products and procedures
- Knowledge of Wireless Understanding of Internet security technologies such as firewall, networking, authentication, intrusion detection systems, antivirus, Mobile Device Management (MDM), etc.
- Ideal candidate would be familiar with at least one of the following areas:
- Linux command line scripting
- Ability to create ad hoc command line queries in SQL syntax.
- Understand networking fundamentals. i.e. DNS, DHCP, routing, host-based firewalls.
- Ability to work in a fast-paced environment with minimal direct supervision
- High level analytical and problem-solving skills
- Actively seeks to share expertise with others, with approachability, listening skills and teamwork
- Intense curiosity, and drive to understand and master new technologies
- Strong communication & interpersonal skills to effectively deal with various management levels, peers & end user needs
- Advance of English communication
It Would Be Nice If You Have
- Certifications are a plus. However intense drive, skills, motivation and interpersonal skills may compensate.
- Prefer successful remote customer support and management expertise
- Prefer experience troubleshooting software and network problems in Windows, Apple OS X, Linux, iOS, and Android environments
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
We do not accept unsolicited resumes for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
