About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Headquarted in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus as well as our Customer Service Global Hub in Kuala Lumpur, Malaysia.
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
About The Role
The Operations Assistant will act as the backline for the department - this person will focus on supporting Sales & MKT, HR and Operation team in terms of IT infrastructure and daily operation, coordination with SEA IT team as daily basic.
What You'll Be Doing
Support Sales & MKT department
- Receive request from Sales Team and Feedback for available inventory
- Monthly visit all Vietnam Office to check and maintain employee devices/ Office network
- In-charge to deliver requested inventory to the requestor timely
- Support Sales to raise Jira ticket to fix issues related to system setting, account access or any account modifications
- Receive quarterly merchandise from Marketing and Keep track for VN Inventory
- Monthly report for timely purchasing if needed
Support HR Department
- Oversee office inventory and company assess, take care logistic if needed
- Set up personal laptop, new employee account and prepare the boarding ticket before joining date
- Make sure IT Help Desk installed all Sales App with latest version
- Training Employee for company device usage and how to maintain with good condition
- Create IT Procedure for regional usage including On/off boarding; Necessary license/access/app per department; Inventory (devices) qualification
- Recommendation for change in procedure to support users
Operations & IT Assistance
- Collect Client/Sales feedback about system by monthly to find logic and send to IT Dept with suggestion
- Understand System logic and report if any bug/issue happened
- Test bug by personal experience in all interfaces when any report raised on 911/ Sales Group
- Perform to train new hire for ZFX System: MyZFX; IB Portal; CRM and Website
- Get use to ZFX Confluence to learn from another region and department
- Accept challenges individually by taking new task and handling issue
- Handle office device purchasing
- Manage vendors and quotation upon request to ensure quality and cost effectiveness
Requirements
What you'll need
- Bachelor's degree or equivalent
- Minimum 2 years of FX experience either as sales or CS (optional)
- Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems
- An effective communicator with a good command of English
- Sensitive to number, detail oriented and logical thinking
- Multitasking and able to complete assigned task within deadline and under pressure
- Excellent people skills, ability to manage/resolve conflict
- Proactiveness, supportive mindset and problem solving skills
- Fast learner and able to take up new job knowledge and skill
