Resolve technical problem in a timely manner to enhance Occupant Experience
Escalate technical issues where required
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the workplace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage the Technicians and Engineers proactively
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Commitment to deliver the best level of service every time through obsessive level of attention detail
Operations Management
Manage, review, and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter supply and service contracts as approved by the client
Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation
Co-ordinate with Building Managers & the Business Units on Project issues
Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity, and increase the savings
Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Contribute to the Monthly Management Report
To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health, and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
When necessary, raise risks to Workplace Experience Site Lead for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Escalate reoccurring problem and viable solutions to Engineering and Workplace team
Located on site at the client's offices
Mobile as required to cover multiple sites e.g., Hanoi office
Managing all technical service contracts, including inspections and quality management of service delivery
Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Share best practices and innovative ideas to further support the Workplace Experience Team
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation.
Co-ordinate with Building Managers & the Business Units on Project issues
Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices.
Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures.
Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment.
Follow the SOP/EOP and training programme for staff
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff.
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Ensure all works are compliance with statutory regulations on fire, health, and safety standards.
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
Provide comprehensive workplace management for the office premises.
Implement and manage the change control process.
Resolve user's complaints and concerns with solutions and follow up.
Be able to resolve problems or improve operations.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Excellent verbal and written English communication skills.
Strong analytical, organization and administration skill
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system.
Ability to effectively communicate and interact with all levels of people.
Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years experience in facility management, preferably in a Financial Institution environment.
Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required.
