Operations Excellence Specialist (Commercial)

1.JOB DESCRIPTION

Operate as the lead point of contact for any and all matters specific to GHN's key accounts (big clients/top e-commerce players in VN).

Monitor partner performance (big clients/e-commerce platforms) & internal performance (Key Account Team & Big Clients Team)

Ensure the timely and successful delivery of GHN's operations solutions according to customer needs and objectives.

Assist with high severity requests or issue escalations as needed.

Daily/ Monthly/Quarterly/Yearly forecast the volume from the key accounts/big clients.

Identify and grow opportunities to ensure growth volume/revenue of customers.

2. JOB REQUIREMENTS

Knowledge:

Understand how E-commerce operates in Vietnam and E-commerce trending in Vietnam, SEA, and other markets.

Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors.

Attitude:

Open mind, adapt the changes with flexibility, customer-centric mindset.

Skill:

Business planning skill (volume/revenue forecast, fact and figures analysis, research and collecting market information...)

Decision-making skills based on data analysis and end result

Presentation skill (both English and Vietnamese).

Communicate fluently in English. Experience:

At least 2 years working as Account/B2B Sales/Operations Excellence or equivalent position.

3.BENEFITS

Attractive salary package and 13th-month pay.

Participate in 100% of insurance on monthly salary.

Healthcare insurance, social insurance & unemployment insurance (as Government).

Challenging working environment with attractive domain as Logistics.

With the delivery network cover more than 98% geographical area of Vietnam, you will be welcome anywhere in Vietnam for traveling

20% discount on coffee and milk tea at the building