Job Description
Job Description
Directly report to: Regional PS&L Manager
Responsibilities
General duties:
Manage inbound and unboxing plan.
Follow up with forwarder and broker to monitor unboxing plan.
Update ETA to system.
Monitor performance of forwarder and broker
Work with broker for receiving parts.
Monitor service part for Vehicle Off Road (VOR)
As a contact point for VOR parts.
Provide solution or distribution VOR part case to right person for solution.
Monitor VOR parts performance.
Inbound and outbound transportation supervision
Arrange transportation for inbound and outbound shipments.
Monitor performance of transporters and brokers.
Handle claims related transportations and brokers.
Part flows in the warehouses
Set the flow of parts in the warehouse so that parts can move from receiving to shipping in the shortest time.
Monitor lines per man hour LPMH performance of warehouse.
Set the cut-of time for picking and shipping process.
Any other tasks assigned by direct Supervisor or Head of Department.
Compliance:
Maintain & apply quality control system in working area including but not limited to TS16949, QS9000, ISO14001, QOS, Ford Production System.
Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.
Complete all compliance training as required by Corporate Compliance Office.
Assure the compliance of internal processes in the area, including but not limit to MCRP, Operating System, ISO
Work as department ISO/TS/process coordinator to systematize all process and documentation.
Qualifications
Required Education/ Background:
Bachelor's degree in marketing, Economics, Commerce/Trading, Business Admin, Automotive Engineering/Mechanics
Minimum experience:
At least 3 years experiences in Automotive industry
Others
Experience in aftersales service/products is a plus.
Business Acumen is a plus.
Customer Service experience.
Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
Good communication and interpersonal skills (negotiation, coordination, presentation)
Good analytical skill.
Creative, teamwork, careful and capable to learn new concepts.
Good at customer satisfaction-oriented mindset
About Us
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
About The Team
Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
